Hello! I'm Nader
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Solid background in tourism and marketing.
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Experienced in operating and handling services for international travel.
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Performance has consistently exceeded sales goals and customer expectations.
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Skilled in developing and implementing standardized travel itineraries and services.
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Experienced in preparing and participating in international tourism conferences. Organized, highly motivated, and detail-oriented problem solver.
Nader Farrag
Tourism & Quality Control Manager
+2 012 264 549 24
Email:
Address:
Cairo, Egypt
Date of Birth:
November 27th, 1969
Phone:
EXPERIENCE
2019-Present
Al Tayyar Holidays Egypt
Branches & Quality Control Manager
Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Improving productivity and streamlining branch activities to maximize results and achieve peak performance levels. Organizing marketing activities and events for the branches. Provide advice and support to the Category Manager and contract establishment process including identifying opportunities to improve procurement outcomes, efficiency, and value for money. Liaise with other managers and staff throughout the organization to ensure that the quality management system is functioning properly. Increasing brand awareness for the company within the community. Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback​
Complying with all applicable laws and regulations for the industry within the state.
Assessing market conditions and identifying opportunities. Drafting forecasts and business plans.
Managing budgets, allocating branch funds, and defining financial objectives
2016-2019
Al Tayyar Holidays Egypt
Contracting & Quality Control Manager
-Ensure that the product or service an organization provides is fit for purpose, is consistent, and meets both external and internal requirements including legal compliance and customer expectations.
-Monitor and advise on the performance of the quality management system. Devising and establishing a company's quality procedures, standards, and specifications. Reviewing customer requirements and making sure they are met. Setting standards for quality as well as health and safety.
-Making sure that services or production processes meet international and national standards. Using relevant quality tools and making sure managers and other staff understand how to improve the business.
- Making sure the company is working as effectively as possible to keep up with competitors. Monitor contract performance and compliance in accordance with the contract, contract management plan, risk management plan, and organizational policies and procedures.
- Establish and maintain strong business relationships with stakeholders and suppliers including effectively managing contract inquiries, issues, disputes, variations, risks, and undertaking negotiations with suppliers as required.
- Ensure customer satisfaction is a high priority and stakeholders receive responsive and proactive services where Agency representatives are engaged and feedback is sought.
2015-2016
Cairo Airport Travel
Tourism Manager
-Managed 5 segment teams & monitored the implementation of the various office & operation activities.
-Set the appropriate pricing policy for each market segment and made sure it was properly followed.
-Studied & put into action all possible techniques to help increase productivity and creativity so as to stimulate more business.
-Periodically assessed the personnel performance, provided opportunities for their training & self-improvement & promoted set rules of incentive and castigation.
-Negotiated hotel & suppliers contracts, renegotiated signed contracts based on market conditions as required & developed
new relationships with new emerging hotels & suppliers.
-Revised and approved all suppliers annual & infrequent contracts to ensure terms & conditions reflect parity & compliance to the local decrees.
-Participated in setting & Executing the sales & marketing plan to ensure economic objectives & revenue growth were fully met.
-Enforced the operation of the company software and increased the implementation ratio from 63% to above 90% in 8 months.
-Ensured that customer requirements were adequately met.
-Travelled as required & accepted other duties as assigned.
2012-2014
Pronto Tours
Transportation & Logistics Director
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Plan, manage and evaluate logistics operations liaising with internal stakeholders, suppliers, logistics providers, transportation companies, and customers.
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Create and implement best practice logistics principles, policies, and processes across the organization to improve operational and financial performance.
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Deliver solutions to logistics problems while maintaining high levels of quality and service within budgetary requirements. Monitor quality, quantity, delivery times, and transport costs. Negotiate rates and contracts with transportation and logistics providers. Recommend optimal transport modes, routes, or frequency. Select carriers/suppliers and monitor service against performance criteria.
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Collaborating with staff members to formulate and implement transportation-related procedures as well as company revenue goals and customer service objectives.
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Arranging repairs and routine maintenance of transportation vehicles. Complying with transportation-related policies, as well as safety rules, union contracts, and government regulations.
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Promoting safe work activities by conducting safety audits.
2009-2012
Misr Sinai Tours
Tourism Manager
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Prepare and commission tourist and visitor information, including art work
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Write press releases and copy for tourism guides and newsletters
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Produce promotional material and design displays
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Set up and attend exhibitions and holiday shows
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Organise special and seasonal events and festivals
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Develop e-tourism platforms, including websites, and construct business databases
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Manage and coordinate tourism services publicity via a range of social media platforms, including Twitter and Facebook
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Devise and plan tours and arrange itineraries
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Liaise with local operators, the media, designers and printers
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Manage staff, budgets and staff training needs
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Order products and services
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Provide funding and business advice and send e-newsletters to local businesses
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Write and present reports and business plans for committees
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Plan and write funding applications
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Work on product development
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Give talks to local parties, community groups and schools, and handle media enquiries
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Undertake market research with members of the public and visitors to particular attractions
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Carry out strategic planning and development, such as commissioning and/or producing tourism strategies and economic impact studies for implementation, or lobbying, devising and implementing marketing campaigns.
2004-2009
Misr Sinai Tours
Supervisor Tour Operator
DeputyTourism Manager
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Promoting existing tourist attractions through advertising campaigns, working with digital media, and developing promotional literature.
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Carrying out research of existing tourist attractions to gain customer feedback in order to make improvements;
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Working with the media and other local partner organizations to raise the profile of the local area, generate positive publicity, and create a brand identity for the area;
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Organizing exhibition stands at conferences nationally to promote the area.
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Attracting business conventions and conferences to the area;
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Providing support, guidance and sometimes administering funding for local tourism related business and advising new tourism businesses;
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Encouraging the development of new jobs within the tourism sector;
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Bringing in tourism development funding to the area;
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Assessing the impact that any planned developments may have upon the local environment weighed against the potential benefits;
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consulting with local tourism businesses such as tour operators, restaurants and guest-houses, to assess how effective current tourism development policies are and to develop an overall tourism development strategy;
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overseeing the council's tourist information offices.
2000-2004
Misr Sinai Tours
Supervisor Tour Operator
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Deciding how many holidays to sell each season and the resorts/countries to useManage daily operations of a team of four (administrative assistant, communications manager, and sales manager)
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Lead administrative, operating, and marketing functions, collaborating with the board of directors, tour operators, meeting and event planners, and tourism partners ( attractions, hotels, restaurants, and cultural venues) to ensure visitors satisfaction.
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Visiting resorts to ascertain accommodation quality and suitability
1999-2000
Thomas Cook Egypt
Supervisor Tour Conselor
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Promoting existing tourist attractions through advertising campaigns, working with digital media, and developing promotional literature;
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Carrying out research of existing tourist attractions to gain customer feedback in order to make improvements;
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Working with the media and other local partner organizations to raise the profile of the local area, generate positive publicity, and create a brand identity for the area;
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Organizing exhibition stands at conferences nationally to promote the area.
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Attracting business conventions and conferences to the area;
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Providing support, guidance and sometimes administering funding for local tourism related business and advising new tourism businesses;
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Encouraging the development of new jobs within the tourism sector;
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Bringing in tourism development funding to the area;
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Assessing the impact that any planned developments may have upon the local environment weighed against the potential benefits;
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consulting with local tourism businesses such as tour operators, restaurants and guest-houses, to assess how effective current tourism development policies are and to develop an overall tourism development strategy;
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overseeing the council's tourist information offices.
1995-1999
Misr Sinai
Senior Tour Operator
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Deciding how many holidays to sell each season and the resorts/countries to use
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Visiting resorts to ascertain accommodation quality and suitability
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Liaising with coach operators, airlines, hoteliers and resort reps
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Agreeing service levels, contracts and costs
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Collecting, evaluating and responding (as appropriate) to customer feedback
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Using market research information to guide decisions
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Producing brochures and internet-based information
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Providing pricing information
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Marketing holidays to clients via travel agents, websites, brochures and television advertising
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Handling bookings, invoicing and issuing of tickets
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Predicting profits or number of bookings.
1991-1995
Misr Sinai Tours
Tour Operator
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Designing tours and booking all aspects, such as accommodation and meals
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Making deals with hotels and theatres to provide meals, accommodation and entertainment
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Assisting with meal preparation and buying supplies on some types of tours
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Liaising with coach operators, airlines, hoteliers and resort reps
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Confirming customer names with airlines/hotels
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Collecting, evaluating and responding (as appropriate) to customer feedback
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Using market research information to guide decisions
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Providing pricing information
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Handling bookings, invoicing and issuing of tickets
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Predicting profits or number of bookings.
1989-1991
Misr Sinai Tours
Tour Leader Guide
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Welcoming groups at the starting point and making sure that everyone has arrived
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Pointing out and explaining tourist attractions during the trip
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Answering questions and giving advice on language and currency
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Make sure travel arrangements and stopovers run smoothly and change routes or arrangements as necessary
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Handling passport or visa problems, emergencies, illness, accidents, lost luggage, and any complaints.
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Planning itineraries in accordance with weather forecasts and the length of each tour.
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Scheduling visits and purchasing tickets to museums, galleries, protected parks, and other attractions ahead of time, if required.
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Planning alternate activities in the event that cancellations, closures, or weather prohibit you from attending scheduled events.
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Gathering and maintaining the requisite equipment for each tour.
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Familiarizing with the layout and history of the region or establishment in which you will be working.
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Familiarizing customers with each region or establishment.
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Encouraging guests to apply sunscreen regularly and to remain hydrated, if applicable.
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Directing customers to other, non-competing services that might be of interest to them.
EDUCATION
1987-1989
Academic Degree
UNIVERSITY
Diploma of Technical Commercial Institute Cairo
Accounting & Finance / (Good)
1974-1987
High School Diploma
HIGH SCHOOL
Egyptian Bachelaureate, Lycee Al-Horeya Bab El Louk
COMPANIES
SKILLS
Travel & Hospitality Management
Business & Leisure Travel
Corporate Events
Adventure & Special Interest Travel
Quality Assurance
Microsoft Word - Proficient
Power Point - Proficient
Microsoft Excel - Advanced
Adobe - Proficient
Arabic - Mother Tongue
French - Profincecy
English - Profincecy
Italian - Elementary
Business Planning & Revenue Analysis
Contracting Management
Customer Service Management
EXPERTISE
Marketing & Sales
Digital Marketing Manager
Al Tayyar Holidays Egypt
2017 - 2019
Digital Marketing Manager
Misr Sinai Tours
2007 - 2009
1995, 1998 & 2002-2007
Member of Misr Sinai Tours Marketing Delegation
France and Italy
B.I.T at Milan & Italy
1996 & 1997
Events
2018
Coordinator Manager: World Cup group - Russia.
2000 - 2006
Coordinator Supervisor: St.Catherine Marathon
1992 & 1993
Tour Manager: Père devorges Trekking event in St.Catherine - South Sinai
Experienced
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Thorough knowledge of Egypt desert areas especially in Sinai and WesternDesert.
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Excellent management and organization of the classical; safari adventure,Conferences, Religious and special interests tour itineraries inside and outside Egypt .
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High experience of the local market needs and religious tourism (Haj and Umrah).
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International Fairs: Strong background in presentation of products and services.
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Quality Control: Produce data and report on performance, measuring against set standards.
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Ensuring training processes for efficiency and meet business goals.
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TRAVEL
Europe
- France
– Italy
– Switzerland
– Germany
– Russia
Middle East
- Saudi Arabia
– Jordan
Egypt
- Throughout the country